You agree returns can only take place on faulty items and this process has no bearing on purchases that did not meet expectations or item was incorrectly ordered. Contact should be made via the Contact Us section section with a full description of the problem and order number within 28 days of recieved date. You agree that you may be asked to provide video evidence of the fault and be asked to send it back at your own cost where inspection would take place and if said fault is confirmed, you will be refunded in full including postage costs or have a replacement sent out, dependant on agreement. We reserve the right to refuse returns if item is not found to be faulty and you would pay returns postage. You acknowledge that we make no claims that an electronic cigarette will cure a smoker’s addiction to nicotine; the electronic cigarettes we sell serve the same purpose as a tobacco cigarette in that they deliver nicotine to the user. If a user of the Products suffers from the disease of Tobacco or Nicotine Dependence Syndrome and wants to take steps to give up smoking or cut down the quantity of cigarettes they currently smoke, we recommend visiting a health care provider to discuss Nicotine. Replacement Therapy (NRT) or a nicotine harm reduction programme. You acknowledge that we are not a pharmaceutical company and do not produce medical products. You also acknowledge that: (1) the Products may be hazardous to health and are intended for use by adult smokers; (2) the Products must be kept out of reach of children; (3) the Products are not suitable for use by persons who are under the age of 18; pregnant or breastfeeding women; persons who are sensitive or allergic to nicotine; and should be used with caution by persons with or at a risk of an unstable heart condition or high blood pressure. We reserve the right to refuse returns if necessary actions above are not taken.